Refund policy
Return & Refund Policy
7-Day Return Policy
At HISZZ, we want you to be happy with your purchase. We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
Return Eligibility
To be eligible for a return:
- The product must be unused and unworn.
- All original tags and labels must be attached.
- The product must be returned in its original packaging.
- The product must not have any stains, damage, washing marks, perfume/odor, or signs of use.
- You must provide your order number or proof of purchase.
How to Request a Return
To initiate a return, contact us at:
Please include your order number, reason for return, and photographs of the product where applicable.
Do not send the product back before your return request has been approved by HISZZ.
Return Shipping
Return shipping charges are borne by the customer, except where the product received is defective, damaged, or incorrect.
For defective, damaged, or incorrect products, HISZZ will provide appropriate instructions for the return and may cover the applicable return shipping cost.
Return Address
HISZZ
LA-Resedentia ,Flat no-1702 , Tower-26, Amrapali Dream Valley-II Amrapali Dream Valley,201318 Greater Noida UP, India
Contact: 8218312293
Damaged, Defective or Incorrect Products
Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible at hiszzofficial@gmail.com with your order number and clear photographs/videos of the issue.
We will review the issue and provide an appropriate resolution.
Non-Returnable Items
Returns are not accepted for:
- Products that have been worn or used
- Products without original tags
- Products that have been washed
- Products damaged after delivery due to customer handling
- Products with stains, strong odor, or other signs of use
- Products specifically marked as Final Sale
Exchanges
We currently recommend requesting a return for the original product and placing a new order for the desired size, color, or product.
Availability of the replacement product is subject to stock availability.
Refunds
Once we receive and inspect your returned product, we will notify you whether your return has been approved.
If approved, the refund will be processed to your original payment method.
Depending on your bank or payment provider, the refund may take additional time to appear in your account.
For any questions regarding returns or refunds, contact: